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Category
Policy
SALES & CONDITIONS

Payments
All orders must be prepaid. We accept business check, money order, direct deposit, credit cards (Visa, Mastercard, Discover).
All bounced checks will be charged $25 to cover the bank fees.

Orders are usually processed, packaged and shipped within 24 hours. If you need to change or add on an existing order, please call us as soon as possible to make any changes.

Prices
All our products are offered at an extremely competitive wholesale prices. In the rare event of a printing error, VIP Nail Products reserves the right to charge the correct price. We also resever the right to change prices without notice due to unforeseen market commodity conditions changing.


Fee for COD (cash on delivery)
The COD fee shall be $10. However, orders less than $100, Spas, Furniture, Equipment and Parts will not shipped out as COD.


Shipping
All order over $99 will be FREE ground shipping within USA (except Alaska, Hawaii & Puerto Rico).
Excluding of oversize packaging, spa part, furniture and salon equipment.
Minium order is $50. Amount order from $50-$99 Shipping & Handling cost will be charged min. $10 
The shipping transit time is 2-5 business days. For special order or items shipped directly from vendor (spas and some equipments) shall be 1 to 2 weeks. For international orders, we will inform you on the expected shipping date. Late delivery may occur due to bad weather and/or any unforeseen circumstance.

Damage During Transit
Goods damaged during transit shall be the reponsibility of the freight carrier; therefore, all claims must be made per its policy guideline. If visual damage on the package, you are advised to refused to receive the package. Failure to do so will result in the transfer of damage responsibility to customers (all refused shipment and the shipping cost back to us shall be charge accordingly).

Returns
If you are not satisfied with our high quality of products you receive from us, please inform us. We will instruct you for refund.
All returned goods must be in orginal packaging, and in resalable condition.
Liquids, Powders, Spas, Furniture, Equipments, Electrics drills, are not returnable due to manufacturer's policy.
You are required to pay all freight to return goods. We do not credit shipping charges.
Credit will be applied to our account for exchange or future purchase.
A restocking fee of 25% will be applied on all returned goods.

Limited Warranty
Most items sold by VIP Nail Products are warranted solevely by the manufacturer, please kindly contact us to obtain a manufacture's phone number. VIP Nail Products are not responsible if the manufacturer fails to perform warranty service or incidental damage resulting from the sale or use any merchandise purchase from us.

VIP Nail Products liability is limited to the monetary value of the merchandise.

Customer Service.
Please make payable check to VIP Nail Products
Mail to: 12771 Pala Dr, Garden Grove, CA 92841
Fax to: 714-894-2822
 
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